Links on this page:
Other (off-page) links:
If you
purchased your copy of the wall chart directly from
www.synchronopedia.com, and it has a manufacturing defect (bad
printing registration, ink smearing, etc.), you may return the wall
chart for exchange, for the same product. You must return your product
to us pre-paid (that is, at your expense), within thirty (30) calendar
days of receipt of your order.
If you are dissatisfied with our product
and would prefer a refund, please click the link for our
Refund
Policy.
To
exchange a product, please see immediately below.
To
exchange a defective product as per our
Product
Guarantee, or to obtain a refund as per our
Refund Policy, please email our
product exchange
person us
to receive a “Return Material Authorization” (RMA) number. This number must
be included on your return package.
Please
also indicate in an attached note the reason for your return, your RMA number,
your name and “Ship To” address, a phone number at which you can be reached
during the day and your email address. Please wrap the package securely. For
your protection, you should ship to us by some traceable means such as UPS or
Insured Parcel Post. We cannot be responsible for products lost in shipment.
Please
send your product return (freight prepaid) to:
Synchronopedia Corp.
Attention: Customer Service
our
address
If,
for any reason you are not happy with one of our products that you purchased on
our Web site, you may return it within thirty (30) calendar days of your
purchase date, freight prepaid (that is, at your expense), for a refund. You
must ship the product back to us in its original packaging and the product must
not be damaged or marred in any way (including fingerprints, smudges, tears,
frayed edges, etc.). Please see "Product Returns" directly above for
further details.
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Since
our products are shipped out within twenty-four (24) hours of receiving your
order, it is not possible to cancel an order once it has been accepted by our
Shopping Cart.
During the check out process on the web site, you will be
prompted to choose a payment method. The choices are:
Payment by PayPal guarantees shipment of your
order within one business day. Payment by any other method requires receipt of
payment before shipment.
We do not accept personal
checks/cheques.
Credit Card
Payment by credit card is possible
through the
PayPal link even if you do not have
a PayPal account.
We no longer support credit card purchases directly.
We
encourage you to use the automated shopping cart on our Web site. Your transaction via our Web site is secure.
PayPal
Even if you do not have a
PayPal account, you may select "PayPal"
to make your instant payment. Simply click on the
+ buy button
beside any product and follow the instructions. There are no fees of any kind
for using our shopping cart.
If you do not have a
PayPal account you may wish to consider getting one. It doesn't cost anything and the initial signup takes
only a minute. There is no other obligation.
PayPal is by far the most
preferred method for guaranteed secure instant payment, especially for auction
sites like eBay.
eMail
You may telephone, email,
post or fax your order but you will still be required to use a valid
international or Canadian money order.
If you do not want to pay by
PayPal and wish instead to pay by money order, then select "eMail" as the payment option.
This option will cause the
completed order to be sent to us by email with a copy sent to your provided
email address.
Once the email is sent, a
confirmation page of the order will be displayed on your screen. Please save
and/or print a copy of this summary screen for your personal record.
Then
contact us by whatever method with which you are
most comfortable.
Please make the money order payable to "Christopher
Seepe" and mail it to
this address.
Note: U.S. money orders are
not negotiable outside of
the U.S.A. (Synchronopedia is based in Toronto, Canada).
Please ensure that it is
an international money order. International money orders are available at all
U.S. financial
institutions and post offices.
We do not accept personal
checks/cheques.
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It is better if you do not use "free" email addresses (hotmail, yahoo, etc.)
when ordering online at our site. These kinds of addresses are
often used when visitors attempt credit card fraud. We don't
want your shipment to be delayed while we verify that the
information you give us is correct. Please use an email address
given to you by your Internet Service Provider. This will ensure
that your order will be quickly processed and shipped.
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Established
Organizations
We
will automatically accept purchase orders from:
Please email or fax
your purchase order.
We bill in United States dollars and
automatically convert from whatever currency you choose to use (as listed
immediately below) into U.S. Dollars. The
currencies that we can currently automatically convert into U.S. dollars are:
-
Canadian
Dollars
-
Australian
Dollars
-
Euro
Dollars
-
British
Pounds
The currency exchange rate used is
the one that is in effect the day of your transaction. Synchronopedia does not set any of
the currency exchange rates and it does not make a profit or receive any kind of
fee for currency exchange.
The
whole process is handled automatically by
National
Westminster Bank Plc, ("NatWest") owned by the Royal Bank
of Scotland Group, Registered Office: 135 Bishopsgate, London EC2M 3UR,Registered Number: 929027 England. NatWest sets all currency exchange rates.
Your
credit card statement will indicate the amount of the transaction in whatever
currency you use, along with the U.S. price of the product you purchased from us.
The currency exchange rate you see on your credit card statement is the one that
NatWest Bank (see immediately above) established on the day of your
transaction.
You
can click this link for more information about our other
principal vendor partners.
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You
may request that each chart in your order be individually numbered and
authenticated with a "seal" impression if you place your order
exclusively via this Web site, using our automated secure
credit card shopping cart service. This is the only means by which
you can serialize your wall chart.
If
you want part of your order serialized and another portion not serialized,
please submit two (2) separate orders.
Orders
received by telephone, fax, purchase order, email, postal service or any other
method will not be serialized, regardless of quantity ordered, previous quantity
purchases, size of company, or any other quantitative value that might be
construed to be an exception. To be fair to all customers, this policy will not
be "bent."
You
will be asked to select serialization or no serial number just before you order. Again, if you want only part of
your order serialized, please submit two separate orders. Please note that you
cannot request that a chart be serialized at some later time. This is the ONLY
time you will be able to make that decision.
This is not a
limited edition series or a limited time promotion. The serialization will
continue in perpetuity or until, at Synchronopedia's sole and exclusive option,
it is decided to terminate the service. If the decision is ever made to
terminate this service, then we will publish on this Web site, the final number
that was issued.
The number assigned to
your chart(s) is automatically assigned in real-time (meaning, at the time the
order is received). The number assigned is the next available number. Special
requests for a particular number cannot be granted. Requests to know the current
number will not be answered.
The "seal"
imprint that authenticates the wall chart will create an "embossed"
(raised image from the surface) imprint on the chart. No ink is used so whatever
printing is underneath will not be obscured. The assigned number will
be recorded in the space just above the words "Seal of Authenticity."
Below is a sample of
what the embossed seal imprint will look like. Remember that the seal imprint is embossed, without ink. The
lettering underneath will still be readable
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